Getting started

  1. Being a UR in the NHSBSA

    Useful hints and tips to make life in digital easier

  2. Research Ethics

    How to we conduct ethical research and ensure safeguarding for research participants and researchers

  3. Measuring Digital Inclusion

    How and why we measure digital inclusion as part of research at NHSBSA

  4. Data retention for User Research

    the policies/procedures on data retention for UR in NHSBSA

  5. What is Matrix management all about?

    How the NHSBSA structure works within delivery.

  6. User Researchers Toolkit

    Tools and methods to get the most out of your research

  7. Storing outputs from user research

    how and where you should keep outputs from your research

  8. Observing, shadowing and buddying with other UR's

    If you want to observe another UR’s research, shadow someone, or buddy with them - here’s how to go about it

  9. Hack library

    tips and tricks & things you may need to know

  10. Project Weeknotes

    How to use weeknotes to document the project or your own progress.

  11. How we conduct user research

    How to guide about researching at the NHSBSA

  12. Contributor Code of Conduct

    Our expectations of contributing to this community

  13. Propose a content change using GitHub

    How to propose changes to this document

  14. About this Playbook

    Why we’ve written this and why its useful